Best Western Papilio Hotel Surabaya, Surabaya
About the Hotel
Best Western Papilio Hotel is situated in Surabaya, the capital of East Java and Indonesia's second most populous city. This lifestyle hotel combines elegance and luxury with modern guest amenities amidst a vibrant urban backdrop. Notable features include the Bantimurung Sky Pool, which offers dining with remarkable views of the city skyline from the eighth floor. The hotel's strategic location provides convenient access to shopping centers, amusement parks, hospitals, universities, and famous landmarks.
Location
Located in the commercial district of Ahmad Yani Street, the hotel is just a 3-minute drive from City of Tomorrow shopping center and 15 minutes from Juanda International Airport. Nearby attractions include the Suroboyo Carnival Park and DBL Arena, which host various entertainment events. The hotel’s location allows easy exploration of Surabaya's cultural and historical sites.
Rooms
The hotel offers 226 air-conditioned rooms, with options for single or twin beds. Each room features a seating area, free WiFi, a flat-screen cable TV, and thoughtful amenities like a mini-bar and a refrigerator. Guests can enjoy beautiful city views right from their bedroom windows. Additional conveniences include 24-hour room service and laptop-friendly workspaces.
Eat & Drink
Best Western Papilio Hotel features two dining venues, Mariposa Restaurant and an outdoor cafe. The culinary team provides a diverse menu that includes Indonesian specialties, Western cuisine, and Chinese dishes. For guests preferring privacy, 24-hour in-room dining ensures that culinary needs are met at any time.
Leisure & Business
Guests have access to an outdoor swimming pool with stunning views and a fitness center for workouts. The hotel also offers a business center and meeting facilities equipped with state-of-the-art technology. A children's pool is available for younger guests, along with relaxing massage services at the spa center.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- Wi-Fi
- Parking
- 24-hour reception
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Baggage storage
- Elevator
- ATM/Cash machine
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
Dining
- Restaurant
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Beach umbrellas
- Sun loungers
Room features
- Air conditioning
- Ironing facilities
Location
Reviews and Ratings
I had a pleasant stay at the hotel. The rooms were clean and well-equipped with everything you might need. The service was professional and efficient, making my visit enjoyable. However, the location didn't offer much in terms of nearby attractions. The dining options were diverse and satisfying, providing a good variety of Indonesian and Western dishes.
I had a pleasant stay at the hotel. The rooms were spacious with nice views and had everything needed for a relaxing time, though carpeted floors would have been better. The service was friendly and responsive, despite some initial hiccups. The location was convenient for accessing nearby attractions, but a bit far from the city center. The dining options were good, especially the hot sandwiches. The facilities were modern and well-maintained.
I had a wonderful stay at the hotel, with spacious and modern rooms offering a good city view. The staff was incredibly friendly and helpful, although there were some moments of disturbance outside the rooms in the morning. The location was convenient for accessing the toll road, but a bit far from the city center. The dining experience was not the best, with a need for improvement in the food quality. Overall, a decent value for money with some areas needing slight adjustments.
The hotel location is convenient for those who prefer proximity to the Royal Plaza, making it easy to find. The rooms could have been more accommodating for larger groups and would benefit from carpeting. Overall, a good value for a double bed room stay in Surabaya.
My stay at the hotel was pleasant overall. The rooms were spacious and had a nice bathroom, making it a relaxing place to unwind. The service felt more like a 5-star hotel with professional staff, but some aspects, like only providing one room card, were inconvenient. Although the location was easily accessible and had some cafes nearby, it was far from major attractions and lacked easy transportation options. The dining options were alright, with a mix of western and Indonesian food, but could improve in closing times. The facilities were decent, but the staff's attentiveness could have been more consistent.
